Terms & Policies

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SoccerEvolution.com :: Business Terms/Policies:

RETURN POLICY:
ALL CLOSEOUT ITEMS, TEAM / BULK / SPECIAL ORDERS and DROP SHIP ORDERS (products shipped directly from manufacturer) ARE NOT REFUNDABLE -- THESE SALES ARE FINAL.
Please be sure you are ordering the correct product/size. UNWORN/UNUSED items in new condition with all tags / packaging intact may be returned for exchange, refund or online store credit if ALL return instructions / policies are observed. Additionally, the buyer is responsible for all return / exchange shipping charges. Please email us to receive authorization BEFORE returning merchandise -- see below.
We cannot process international orders (outside the U.S.)
As per vendor agreements with Adidas, Nike, Puma, etc., we cannot process orders with a billing or shipping address outside the United States.
FOOTWEAR THAT HAS BEEN WORN OUTSIDE MAY NOT BE RETURNED - EVEN IF CLEANED METICULOUSLY!
Please try on shoes inside (on rug, carpet or other soft/non-marking surface) until you are certain that they fit correctly.
ALL RETURNS MUST BE FIRST APPROVED VIA EMAIL WITHIN 10 days of delivery.
- Please email us at returns@SoccerEvolution.com to receive return authorization - PLEASE INCLUDE 12-DIGIT RECEIPT NUMBER.
- We CANNOT provide return authorization by phone - all customer service is handled via email.
- Please label returned packages EXACTLY as instructed in our response. Due to security concerns, unauthorized shipments will be refused.
- Merchandise returned in the original, unworn, unused, new condition with all tags / packaging intact within 10 days of return authorization date is eligible for a refund. We reserve the right to refuse accepting merchandise, which in our sole opinion, has been used, tampered with or mishandled.
- Refund requests must be submitted via email within 10 days of original order delivery.
- All return shipments must arrive at our location within 10 days of return authorization date.
- Most exchanges are processed in 1 - 2 business days. We will charge your account the $10.00 UPS exchange shipping cost and you will receive the UPS tracking information via email once your exchange has shipped.
- Online purchases (orders via our web site) can only be returned / exchanged via mail -- online orders CANNOT be exchanged / returned at our retail store. Likewise, purchases from our retail store can only be returned at our retail store location.
THE CUSTOMER IS RESPONSIBLE FOR ALL RETURN/EXCHANGE SHIPPING CHARGES.
The customer is responsible for all shipping charges resulting from the purchase (i.e. - returns, exchanges, defects, etc.) The merchandise, until returned and actually received, is at your risk from all hazards. We recommend using a reputable carrier (FedEx, UPS, USPS, etc.), fully insure all returned merchandise and receive tracking information.

All shipping fees are non-refundable -- sorry, no exceptions.
If an order is returned for a refund, we will refund the full amount minus the shipping costs. This also applies to purchases originally qualifying for free shipping.
We cannot offer refunds for defective merchandise - we can only offer exchanges or online store credit.
The lengths of manufacturer's warranty vary by company - usually one season OR 20 - 25 games, whichever comes first, NOT including practices for most footwear from Adidas, Nike, Puma, etc. Please keep in mind that we do inspect ALL items for defects before shipping. Please email us BEFORE returning defective goods -- see email address above. All unauthorized deliveries will be refused. Please note that we may only offer partial credit, if any, for merchandise that has been used for more than 6 weeks since purchase date or, in our sole opinion, exhibits an excessive amount of wear.
There is no UPS pickup / delivery on weekends, holidays or business days observed by UPS for holidays.
LIABILITY
Our liability will never exceed the actual price of merchandise.

For questions or returns: returns@SoccerEvolution.com