Feel free to contact us if you have a question that is not answered here.

Questions

Shipping

Do you ship to PO Boxes? Do you ship to US military addresses (APO / FPO) ? Do you ship internationally ? Do you ship to Canada ?

Payment

What is Address Verification Service (AVS) ? How do I locate my EXACT credit card billing address ? What is CVV2 ? Do you accept money orders ? Do you accept personal checks ?

Returns

How do I exchange / return an order ?

Catalog

Do you produce a printed catalog ?

Gift Certificates

Can gift certificates be refunded or redeemed for cash / check? Do SoccerEvolution.com gift certificates expire? How are gift certificates delivered?

General

Does SoccerEvolution.com backorder products?

Answers

Shipping Do you ship to PO Boxes? We no longer ship to PO Box / APO / FPO address. We can only ship to "UPS friendly" addresses. So please provide "UPS friendly" address for all orders. [Back to top] Do you ship to US military addresses (APO / FPO) ? We no longer ship to PO Box / APO / FPO address. We can only ship to "UPS friendly" addresses. So please provide "UPS friendly" address for all orders. [Back to top] Do you ship internationally ? No. As per vendor agreements with Adidas, Nike, Puma, etc., we cannot process orders with a billing or shipping address outside the United States. [Back to top] Do you ship to Canada ? No. As per vendor agreements with Adidas, Nike, Puma, etc., we cannot process orders with a billing or shipping address outside the United States. [Back to top]

Payment What is Address Verification Service (AVS) ? AVS is a tool employed by merchants like ourselves to help eliminate / minimize credit card fraud. When a customer submits their credit card billing address during checkout, this address is automatically compared with the information on file for this credit card with Amex, Discover, MC or Visa respectively. If this information does not match EXACTLY, we cannot process the order due to our liability. We maintain a "zero tolerance" policy regarding credit card fraud. [Back to top] How do I locate my EXACT credit card billing address ? Your monthly credit card statement usually displays your EXACT billing address. If you are still unsure, please contact your credit card issuing bank to confirm / correct your billing address. [Back to top] What is CVV2 ? CVV2 is another anti-fraud tool used by merchants to confirm that the actual credit card is in the possession of the customer. The CVV2 code is the 3-digit number located on the back of most credit cards (usually last 3 digits.) This code must match the code on file with your credit card company or the order attempt will be rejected. [Back to top] Do you accept money orders ? Yes, we do accept certified money orders payable in US dollars such as USPS money orders, Western Union, etc. To pay via money order, please follow these instructions: 1. email us with your name, complete shipping address, phone number and order information (product name, quantity, color, size, price, web code, product code, shipping service, etc.) 2. We will respond with confirmation of product availability and final price, including shipping as well as the address where to send money order. 3. Please print our email and mail it (with money order made payable to SoccerEvolution.com for the appropriate amount) to the address we provided. 4. Once we receive money order, we will ship your order and email you with tracking information. PLEASE NOTE: we will set aside products for SEVEN DAYS only -- so please mail money order immediately. [Back to top] Do you accept personal checks ? No, we do not accept personal checks. We only accept the following forms of payment: Amex, Discover, MC / Visa credit cards and certified money orders (ie: Western Union, USPS, etc.)payable in US dollars. [Back to top]

Returns How do I exchange / return an order ? All merchandise must be UNWORN / UNUSED and able to be sold to another customer in new condition. If returned merchandise EXHIBITS ANY SIGNS OF OUTSIDE WEAR (even if cleaned meticulously!!) we will not process refund and we will dispose of the merchandise. - Please email a copy of YOUR ORDER EMAIL RECEIPT to returns@SoccerEvolution.com including reason for exchange / refund request. - All exchange / return requests must be received via email within 10 days of order delivery. - All return / exchange / defect requests must be handled via email -- we CANNOT provide return authorization via telephone. - If you cannot locate email receipt, please send as much information as possible: email address used to make purchase, customer name / address, purchase date, etc. - We will then respond via email with return authorization / instructions. - Once we receive and verify condition of products (UNWORN / UNUSED), we will process exchange / refund and email you the tracking information / refund details. - Customer is responsible for all return / exchange shipping costs and all return shipments must reach our location within 14 days of return authorization date. [Back to top]

Catalog Do you produce a printed catalog ? No, we do not produce a printed catalog. Although we have produced catalogs in the past, we have found that products, sizes and prices change so quickly that the catalogs were "out-dated" by the time they were complete! Therefore, all of our products are displayed and ready for purchase on our secure, ecommerce site, www.SoccerEvolution.com, which we update several times a day with new products and real-time inventory. [Back to top]

Gift Certificates Can gift certificates be refunded or redeemed for cash / check? No, all gift certificate sales are final and only redeemable for online product purchases on www.SoccerEvolution.com. SoccerEvolution.com Gift Certificates can ONLY be redeemed online at www.SoccerEvolution.com. (not at our retail store.) Likewise, gift certificates purchased in our retail store can ONLY be redeemed at our retail store, SoccerEvolution in Randolph, NJ, USA. No exceptions. [Back to top] Do SoccerEvolution.com gift certificates expire? SoccerEvolution.com gift certificates are valid for 24 months from date of issuance. Expiration date void in California and where otherwise prohibited by law. Massachusetts residents shall have seven years from date of issuance to redeem. [Back to top] How are gift certificates delivered? USPS Mail: Free (3 - 7 business days.) UPS 2nd Day Air: $11.95 UPS Next Day Air: $19.95 Gift certificates shipped within one business day, Monday-Friday, excluding holidays. PO boxes, APO / FPO addresses not eligible for UPS service. [Back to top]

General Does SoccerEvolution.com backorder products? No, we never backorder products. The products listed on our site are available in the sizes listed in limited quantities. Our site is updated several times a day to reflect our current inventory. If a product is not available for some reason, we will contact you promptly. [Back to top]